NotifyBridge Support
NotifyBridge delivers push notifications from IoT devices, microcontrollers, and custom applications to your mobile devices. We're here to help.
Contact Support
Our support team is ready to assist you. Reach out for help with any of the following:
- Account issues — User Key, devices, or Studio mode problems
- Notification delivery problems — alerts not arriving or delayed
- Credit balance questions — missing or unexpected credit amounts
- In-app purchase issues — charges, receipts, or restoring purchased credits
- Bug reports — unexpected behavior or crashes
Frequently Asked Questions
Notifications are not arriving
Check that notification permissions are enabled for NotifyBridge in your device settings (Settings → Notifications → NotifyBridge). Make sure your device has an active internet connection. Also verify that Do Not Disturb or Focus modes are not blocking alerts, and that the app is not restricted by battery-saver settings.
My push credits are missing
Purchased credits are securely associated with your User Key. If a balance does not appear immediately after a purchase, please allow a few minutes for the transaction to process and sync. Force-closing and reopening the app usually resolves a delayed update. If credits are still missing after 10 minutes, contact us at support@mindeon.com with your store receipt (App Store or Google Play).
How do free monthly credits work?
Every NotifyBridge account automatically receives 3,000 free push notification credits per month — no credit card required. These credits refresh at the start of each calendar month (UTC). Unused free credits do not carry over to the following month.
How do purchased credits work?
Your free monthly 3,000 are always consumed first — purchased credits stack on top and are only drawn on once the free allowance runs out. That means a purchased balance is never spent in a month where you send fewer than 3,000 notifications. Purchased credits never expire and carry over indefinitely until used.
I moved to a new phone — how do I transfer my devices?
NotifyBridge does not require an account or sign-in. Your devices are linked to your phone via a User Key generated automatically on your device. To move a device to a new phone, open the device on your old phone, tap Unclaim Device, then claim it again on your new phone using the same Device Code (or QR code). If you have purchased credits you would like transferred, contact us at support@mindeon.com with your store receipt and we will assist you.
Send a Support Request
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Response Time
1–2
Business Days
We aim to respond to all support requests within 1–2 business days. For faster resolution, please include your store receipt number (App Store or Google Play) and a clear description of the issue when you write to us.